CUSTOMER REVIEWS

Karen Bellefielle

Nilesh is wonderful at his job- very professional and accurate every time he services our water treatment system

 

Don Daigle

I had the most wonderful experience with the gentleman l had do my service. He was professional, courteous and very respectful of our home he left no mess. I hope he is the one that services my system next year.

 

Sylvie Hodges

I have had my system for four years, it is a great feeling to not worry about the quality of the water from my well. The service person is knowledgeable, professional and efficient.

 

Lenka Gunda

I have had their Water Treatment System for many years and we were delighted to see that even after a while we have the pleasure dealing with the professional, efficient and pleasant company team members and technicians.

 

Mary Ellen Bridle

Aqua Brilliance has excellent customer service. Their representatives are very friendly and knowledgeable and efficient. The representative that came to change our reverse osmosis filters and membrane gave us some great service.

 

Krystina McNiven

Nilesh came to our home to service our system and he did such a wonderful job explaining to us what he was doing as he changed the filters and checked the systems we have. He was efficient, respected our home and did a great job. Thank you!

 

Nicole Vander Hoek

They were quick to come when we needed a replacement lamp for our equipment. And it was fast and easy to replace.

 

Rachel O

I've had my filter system with them for years. Affordable and a piece of mind knowing that I'm drinking clean water. The service man that changed my filters out recently was professional, polite and speedy! He checked everything over to make sure everything was in order as well!

 

Myles Holliday

We have had the water system now for about two years and love it. They provide excellent customer service, their service people are very knowledgeable about the system and explain things very well. The gentleman that serviced our system this year was very respectful and left things clean and tidy. Thank you.

 

Yelena Sobolevskaya

I have this water treatment system for last 4 years and I'm very happy with this product. We have water from dwell and it's very hard although we have a water softener, so with this system you can forget about hardness, it works very well.

 

Cody Robison

The office staff and the service man-Nilesh was informative and helpful as well courteous. I have had the water system for 3 years was so impressed with this that I purchased the air filter system 2 years ago and it works amazing. Thank you.

 

Scott Chambers

Thanks to Nilish Patel. He showed us how to clean out our tap system every few months which we did not know. He serviced the systems quickly and efficiently, even while I was cooking supper. Our water softener systems will work great now!

 

Marg Renaud

I was very pleased with my service experience. Nilesh called enroute to let me know when he would arrive. He was very courteous and knowledgeable in the installation of a new faucet and filters, explaining to me how to properly use the equipment. He is an asset to the company.

 

Candace Willis

Very knowledgeable technician. Instead of just changing the water tank like we thought we needed, he took time to test it and fix it instead. Also now we are able to stay connected and keep our water safe as the company will put us on a reminder list for filter changes.

 

Irina Romanchik

Another excellent annual maintenance service. Nilesh checked our Water System in a very professional and timely manner. I was glad to get more education about our unit as well. Love our water, we even had friends from town coming to try our water. They love it too!

 

Korey Graham

I've had great experiences with these guys. Very professional and informative. They answered all my questions and took the time to explain the system in great detail. I would definitely recommend their products and service to anyone drinking Brantford water!

 

Madelyn Webb

Our experience with Nilesh Patel was very positive. He had an excellent manner in explaining the details of our system and fixed everything in a timely fashion. We look forward to using our softener and filters to enjoy our water.

 

Nicole

These guys are amazing! From sale to install to service, I'm always taken care of and have a high quality product I can rely on. The only bad thing is that now I can hardly ever drink water from a tap any where outside my home because it just tastes gross!

 

Mary Ormerod

We had our annual service call for our water softener system yesterday and it was good to see Nilesh. He was as always helpful with our questions and very knowledgeable about our system! Thanks to Nilesh for making sure that our water is good for another year!

 

Alison Lawtey

Nilesh Patel is very knowledgeable about all aspects of a well treatment system. Not only did he adeptly service my RO system, but he also taught me more about my water softener than I had learned to date. He is polite and professional, and I would recommend him highly.

 

Paul Hoelzli

Called to have R/O water system checked for constant draining along with filter replacement and to check softener system. The tech was excellent, explained all the processes clearly, very helpful. Found an issue with the softener system which

 

Diane Brassard

Nilesh Patel came to our home for service and to change filter and was helpful over and above. We were very happy with the water systems and their quick and great service. Nilesh Was just excellent at helping us understand our uv water system and more.

 

Faisal Rahman

Excellent service done by Neil! Soft water system installed properly and water was tested with great results. I would recommend these guys anytime! Keep up the awesome work.

 

jill fletcher

The gentleman that came was very helpful in assisting us.
He worked quickly, cleaned up after himself and was very polite.
All should be good for another year.

 

Rosemary Hall

Very friendly and explained how to maintain the system. Was respectful, kind and courteous.

 

Austin Cameron

I was very pleased with my visit. Nilish was very thorough and informative. Appreciated all the info given. Would welcome him back again in 2 years. Thanks so much. From the Cameron residents he checked the pressure of the water tank checked the softener cycles and everything again thank you

 

Doug Ayres

We were very happy with your technician and the service provided. The Softener has and will continue to be a great benefit to our household.

Tracy Moore

We got our water system all up to date tonight! Wonderful service and all the parts he had in stock even for our broken faucet... would recommend them always. Thanks for the great service.

 

Sandy Robertson

Service is excellent from this company. Nilesh is very knowledgeable and accommodating. All the work he did was explained clearly and thoroughly. The best service call in all the years I have had this system.
Thank you.

 

J L

Another 5 Star review for Nilesh! I got more information from him in 1 visit than I did from all the other visits from anyone else and the manual. He is a fountain of knowledge and shares all of it.

 

Mary Bontrager

Had a great experience with Nilesh Patel coming in to do our water filter service call. He increased the pressure in our filtration tank and changed the filters. Very professional.

 

Stephen Papadopoulos

Nilesh came out today to change my water filters. He noticed my system was not working up to his standards and took the time to make sure everything was running 100 percent. Thank you, Nilesh, for doing your due diligence and taking the extra time.

 

Jen Durrer

They look after scheduling your maintenance, so you don't have to worry about it. Service tech Nilesh was quick, efficient and courteous.

 

Mike Graham

The service technician was quick to explain how the system works and acted very professionally in supporting our system. Our water has been great.

 

Angela Webster

Happy with the water treatment system. The technician, Nilesh was friendly and very professional in his service. He refreshed & explained the system for me and answered many questions.

 

Paula B

Customer service is great. Nilesh is very friendly and informative when changing the filters on my water system.

 

Alain Rioux

We had our UV light, and de ionizer serviced today by Nilesh. He was very thorough and helpful answering my questions fully. Thank you.

 

Linda Pearl

Nilesh was very friendly and knowledgeable of our system. He worked quickly and efficiently. Well done! Very happy.

 

Cherise Lester

Had our filters changed on our osmosis unit tonight. The guy who came was very helpful. Checked our water for hardness and adjusted our softener. Showed me how to adjust settings. Was very helpful. Changed the filters and tested everything in a very timely manner

 

George Anger

They keep track of our system, so I don’t have to.  Their tech was quick and knew his stuff. Showed how I could refresh the soft system DIY. Save me some money.

 

Shannon Evans

Nilesh is one of the best technicians we have had here to service our water system. (sorry Brian) He went above and beyond our expectations

 

Norma Schritt

Fantastic service. Niles Patel was very efficient and patiently explained every step of the maintenance check/repairs that he was performing.

 

ERIC DESCHENES

Needed my water system serviced. The technician was very clear and concise in his explanation of the problem and was in and out promptly. Always happy when repairs go smoothly!

 

Tammy Nagy

Service guy Nilesh checked everything that is involved with the water softener system and explained what was happening and what should be happening. The info he gave us today will help to keep the filtered drinking water system in better condition. Thank you, Nilesh!

 

Tawni Brun

Nilesh is extremely professional and provides a great educational service, very friendly. Highly recommend.

 

Monette Leblanc

I am reviewing for my uncle Valmond Bourgeois since I have a google account. Service was excellent, will definitely recommend this company to others. We are very satisfied with the water system. Thank you

 

Aaron Buitenwerf

I have been a customer for 4 years now and have nothing but great things to say. The customer service is exceptional! I am so happy to have a great system to treat my well water.

 

bonbon3331

Nilesh was a wonderful service technician explained everything so that
we understood. We love our water system so happy with our water and your service.

 

Joni Smith

I have had the watering solution system for a year and our family loves it . 🙂 great for cooking, washing our fruits and vegetables and Definitely better drinking water 🙂 you can really notice the difference in everything we use it for .

 

Anne Arseneault

Very good system, never regretted getting it. Your employees are always knowledgeable, helpful and friendly - ready to answer any questions and explain all the steps of the system. A very satisfied customers!

 

Patti Tusch

Nilesh was very friendly and very professional. He arrived on time and was very fast and thorough.. I appreciated his knowledge and explanations.

 

Duane Callaghan

 

Nilesh Patel was so professional and very pleasant to deal with. He kept me informed of the exact time he would be here to do the job.

 

Beckie Doucette

The staff and management here are so caring, dedicated and helpful. This is not a scam . This is all about educating the community about the potential risks hiding in your water and the benefits that can come from purifying your water !

 

Winston Burnett

I was pleasantly surprised the technician was quite informative and also checked our main system and reset it overall I'm very happy

 

Mian Akhtar

Excellent customer service by Nilesh. He is very knowledgeable and also serviced our big sediment filter. Thank you.

 

Kim Hollis

The guy that came to check my system was verry pleasant and knowledgeable. He told me things about my water softener I didn't know and I had it fo about years. Thank you

 

Emily Hughes

 

Great Service !! So happy with the Service we received and the care that was taken to ensure our system was working properly and we had safe and yummy drinking water 🙂

 

Tony & Mary Andrade

We are very happy with our water purification system, we have had it since 2017, it’s worked well, the water is very clean and tasty, cleaning is much easier, and we have had excellent service. Thank you and keep up the good work.
Tony and Mary

 

Richard G.

The service was very good, and the adjuster was very informative in explaining to me in details, his name was Nilesh Patel, thanks again.

 

Conrad Staples

The service gentleman - Nilesh Patel was very helpful and knowledgeable. He did a very good job servicing my water equipment